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CCNA Voice - ICOMM v8.0 - 640-461

Introducing Cisco Voice and Unified Communications Administration

INCLUDES FREE EXAM FEES + ULTIMATE PASS GUARANTEE OFFER!

 
 
 
 
 
5 Day Course + 1 Day Free Overview: Request more Info Price

 

The CCNA Voice ICOMM v8.0 course extends a students ability beyond the core CCNA content in order to teach the student how to maintain and operate a Cisco Unified Communications solution in the workplace production environment.

Students will learn the practical skills required to perform routine tasks such as end user administration, moves adds and changes as well as maintenance requirements such as running reports and performing essential backuo routines.

For those who wish to become completely competent with the administration of the following key Cisco Unified Communications products - this course is ideal:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unified Presence

ICOMM will ensure you have real practical experience in achieving these tasks plus many more as required in the industry.

 
Course Objectives & Content - Cisco Blueprint

Exam Number: 640-461 ICOMM
Associated Certifications: CCNA Voice
Duration: 75 minutes (60-70 questions)

Describe the characteristics of a Cisco Unified Communications solution

  • Describe the Cisco Unified Communications components and their functions
  • Describe call signaling and media flows
  • Describe quality implications of a VoIP network

Provision end users and associated devices

  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified Presence
  • Verify user features are operational

Configure voice messaging and presence

  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified Presence
  • Configure Cisco Unified Presence

Maintain Cisco Unified Communications system

  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup

Provide end user support

  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications
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