Exam Number: 642-427 TVOICE
Associated Certifications: CCNP Voice (formerly known as CCVP)
Duration: 90 minutes (60 - 70 questions)
Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
- Describe the steps that can be used to identify a problem with a given unified communication system
- Identify tools available for troubleshooting
- Identify tools available for monitoring
Identify available tools to operate and troubleshoot a Unified Communications System
- Describe troubleshooting and monitoring tools
- Determine appropriate tools to use for troubleshooting and monitoring system
- Correlate events based on traces, logs, debugs and output of monitoring tools
- Parse and interpret traces, logs, debugs and output of monitoring tools
Troubleshoot registration issues
- Troubleshoot issues with endpoint registration
- Troubleshoot issues with gateway registration
Troubleshoot call setup issues
- Troubleshoot intersite call setup issues
- Troubleshoot intrasite call setup issues
- Troubleshoot off-net call setup issues
Troubleshoot database issues
- Troubleshoot database replication issues in Cisco Unified Communications Manager
Troubleshoot call control discovery and Cisco Inter Company Media Exchange
- Troubleshoot Service Advertisement Framework Forwarder issues
- Troubleshoot Service Advertisement Framework Client Control issues
- Troubleshoot Service Advertisement Framework Call Control Discovery issues
Troubleshoot application issues
- Troubleshoot Cisco Extension Mobility issues
- Troubleshoot Cisco Unified Communications Manager Device Mobility issues
- Troubleshoot Cisco Unified Mobility issues
Troubleshoot media resources
- Troubleshoot Music on Hold
- Troubleshoot conference bridges
- Troubleshoot transcoders
- Troubleshoot MTP
Troubleshoot voice quality issues
- Troubleshoot echo
- Troubleshoot dropped calls
- Troubleshoot audio quality issues
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